Features
![icon](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fassets%2Fimages%2Finnovation%2Ficon02.png&w=128&q=75)
![icon](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fassets%2Fimages%2Finnovation%2Ficon01.png&w=128&q=75)
AI-based routing of cases to skilled agents
![icon](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fassets%2Fimages%2Finnovation%2Ficon02.png&w=128&q=75)
360-degree view of customers
![icon](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fassets%2Fimages%2Finnovation%2Ficon01.png&w=128&q=75)
Agent assist and agent performance tracking metrics
![icon](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fassets%2Fimages%2Finnovation%2Ficon02.png&w=128&q=75)
Integration with existing CRMs / campaign management tools
![Contact Center Solution](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fnew-assets%2Finnovation-app%2Fcontact1638464121781.png&w=1920&q=75)
![Contact Center Solution](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fnew-assets%2Finnovation-app%2Fcontact1638464121781.png&w=1920&q=75)
What makes it truly innovative?
Call-workflow management. AI-enabled skill-based routing of customer cases to agents, and single-window tracking and monitoring of agent performance. Provides automated dialer solution. Helps in field service management and focuses on quality metrics
Benefits to business
1
Integrated Platform
Single platform of ease for an enlarged view of customer/agent, integrated with all neccessary tools
2
Unified dialer solution
for each call center with common practice
3
Real-Time Performance Monitoring
Monitor agent performance, have access to the history of calls, work notes, activity traces and more
4
Performance analytics
- dashboard and reports to view the collections, and agent performance metrics
Clients who love it
![E-Commerce](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fnew-assets%2Findustries%2FSDP021638468663509.png&w=640&q=75)
E-Commerce
![Banking and Financial Services](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fnew-assets%2Findustries%2FSDP011638468696852.png&w=640&q=75)
Banking and Financial Services
![Telecommunications](/_next/image?url=https%3A%2F%2Finmorphis.sgp1.cdn.digitaloceanspaces.com%2Fwebsite%2Fnew-assets%2Findustries%2FCCSB011638468632327.png&w=640&q=75)
Telecommunications
Case Studies
Useful links
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