Features

End user request portal

Optimized call center agent workspace

Rules-based technician recommendation engine

Dispatch map views of technicians, work sites and drive-time calculation

Asset and parts availability management


What makes it truly innovative?
FSM match tasks to agents based on skills, geographic territory assignments, and available inventory. Agents can record details on assigned tasks like completion status, travel time to jobs, and time spent.
Benefits to business
1
Initiate work
Create work orders from case, project tasks, maintenance plans, or in real time while monitoring device or service disruptions
2
Source parts
Track parts available in your inventory or transfer parts from an available location
3
Schedule and dispatch
Assign the work to your agents based on their schedule and track agent and task information using the dispatch map
4
Get the work done
Navigate the task site, communicate with customers, get help using knowledge, complete the work and get customer sign-off
5
Monitor operations in real time
analyze data and track progress of field service operations against set goals using performance.
Clients who love it

Engineering

Heavy Equipment Industry

Manufacturing
Case Studies
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inMorphis Enables Platform Value Maximization for a Leading Investment Solution Firm with 3x Increase in ServiceNow Adoption
Maximizing ROI from ServiceNow is crucial for investment firms struggling with platform underutilization. This case study explores how inMorphis helped a leading firm overcome challenges like shelfware licenses, manual reconciliation, and excessive customization. Discover how their AssessNow Value Realization Framework drove a 3x adoption increase and improved platform efficiency.

inMorphis achieves superfast go-live in 4 weeks with a tailored, proactive approach-based FSM framework for an NPO
inMorphis partnered with an international biomedical NPO to streamline its maintenance operations. By implementing tailored FSM solutions like preventive maintenance plans, work order templates, and real-time dashboards, the NPO achieved a 35% reduction in MTTR, 98% equipment uptime, and improved agent efficiency—all in just 4 weeks.
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