Everest Group, supported by inMorphis, has published a whitepaper titled ‘Unlocking the Power of Workflow Platforms: A Strategic Guide to Maximize ROI and Business Value,’ which serves as an enterprise guide for realizing value from workflow platforms.
Drawing on industry insights, best practices, and real-world use cases, this guide equips you with the tools and strategies to bridge the gap between expectations and outcomes. Whether optimizing existing investments or overcoming integration challenges, the ideas presented here are designed to inspire action and enable your enterprise to lead confidently in an increasingly competitive landscape.
In today’s volatile and complex macroeconomic landscape, businesses are rethinking their investment strategies to address new challenges and demands. While technological innovation remains pivotal to business transformation, many enterprises are adopting a more cautious approach, prioritizing maximizing their existing ServiceNow platforms over investing in new solutions.
Workflow platforms, at the heart of operational agility, often represent untapped potential for organizations, and 8 out of 10 enterprises proactively seek to increase the value of their current investments.
The reasons?
Heavy customizations, siloed systems, misalignments with strategic objectives, ignoring platform maturity, and not partnering with the right third-party providers. These challenges create a gap between expectations and the value organizations realize—one that must be bridged for businesses to achieve true ROI and operational excellence.
